The Effect of Job Satisfaction and Emotional Exhaustion on Affective Commitment of Emergency Services Employees

In this study, it is investigated to find out in what extent affective commitment is related to Emergency Services employees’ job satisfaction and emotional exhaustion. This study is conducted through a survey on 256 medical doctors and staff working in emergency services of public hospitals with a capacity of over 50 beds in Kocaeli Province. As means of data collection, Maslach Burnout Inventory Scale, Minnesota Satisfaction Questionnaire and Allen and Meyer’s Affective Commitment Scale were applied. Pearson Correlation analysis was conducted to determine the relationship between emotional exhaustion and affective commitment and between job satisfaction and affective commitment. In this study, the impacts of job satisfaction and emotional exhaustion on affective commitment are evaluated by multiple regression model. Results suggest that employees’ perceptions of affective commitment is positively related to their perceptions of job satisfaction (r= 0.539, p <0.01), while employees’ perceptions of affective commitment is negatively related to their perceptions of emotional exhaustion (r= -0.354, p <0.01). In addition, according to the results of the multiple regression analysis job satisfaction and emotional exhaustion are significant determinants, predicting 62.8% of the variation in affective commitment (F = 82.471; p = .000 β = .168, β = -.357, respectively). Therefore, job satisfaction and emotional exhaustion have a strong effect on affective commitment.